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Patterson, Kerry, 1946-
Grenny, Joseph.
Maxfield, David G., 1954-
McMillan, Ron.
Switzler, Al.
Subjects
Interpersonal confrontation
Interpersonal communication
Interpersonal relations
Communication in management
Communication in organizations
Communication
Interpersonal relations
Interprofessional Relations
Social Behavior
Communication in management
Communication in organizations
Interpersonal communication
Interpersonal confrontation
Interpersonal relations
Browse Catalog
by author:
Patterson, Kerry, 1946-
Grenny, Joseph.
Maxfield, David G., 1954-
McMillan, Ron.
Switzler, Al.
by title:
Crucial accountabili...
MARC Display
Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior /
by
Patterson, Kerry, 1946-
, Grenny, Joseph.
, Maxfield, David G., 1954-
, McMillan, Ron.
, Switzler, Al.
McGraw-Hill, [2013]
Subjects
Interpersonal confrontation
Interpersonal communication
Interpersonal relations
Communication in management
Communication in organizations
Communication
Interpersonal relations
Interprofessional Relations
Social Behavior
Communication in management
Communication in organizations
Interpersonal communication
Interpersonal confrontation
Interpersonal relations
Description:
xix, 275 pages : illustrations ; 23 cm
Edition:
Second edition.
Contents:
"First edition published as Crucial confrontations."
Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it easy : how to make keeping commitments (almost) painless -- Make it motivating : how to help others want to take action -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough.
Copy/Holding information
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Collection
Call No.
Vol
Status
Ramstein Library
Adult Nonfiction
302 PAT
0
Checked In
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Incirlik Base Library
Adult Nonfiction
302 PAT
0
Checked In
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Incirlik Base Library
Adult Nonfiction
302 PAT
0
Checked In
Add Copy to MyList
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